Terms & Condtions

Table of Contents

General

These conditions apply to all offers, treatments and transactions between Aspects Salon and the customer on which the salon has applied these conditions to unless deviated and expressly and in writing have been agreed on by both parties

Performance

Aspects will perform their treatments to the best of its ability and in accordance with the requirements of good workmanship and in accordance with the then current state of science. The salon will inform customers as much as possible and reasonable of financial consequences of the change or addition of treatment.

Health Consideration

Please notify your therapist prior to your appointment if you are currently on any medications,  have any allergies, blood pressure issues, a heart condition, physical disability or if you may be pregnant.

Reservations

To ensure availability all reservations need to made in advance by phone or our online booking system. Please arrive 10 minutes prior to your scheduled appointment as arriving late may mean a reduction in treatment time despite the full cost of the treatment applying.

Appointments & Cancellations

Clients can book online or phone us for appointments. Presently payment is received after the treatment. We appreciate that if you are unable to make an appointment that you give us plenty of notice so that we are able to reschedule. If there is a pattern of late cancellations then we may request a deposit on a booking.

24 hour notice is required for us to reschedule your appointment, subject to availability. Any cancellation with less than 4 hours notice will incur a 50% cancellation fee. A full fee may be imposed for a “no show”.

In case of an appointment cancellation by Aspects, we have the obligation to inform the customer as soon as possible, but no later than 24 hours before the appointment. Both parties are not obliged to the conditions set in this paragraph, if they’re prevented by force majeure. 

Payments

Aspects lists all prices of treatments and products visible online and in the salon. The listed prices include GST. Aspects indicates price changes 30 days before the effective date clearly visible in the salon. Offers are valid only in the specified period and/or while stocks last. The customer must immediately pay after the treatment. We accepts cash, eftpos & credit cards

Liability

Aspects is not liable for damages of any kind caused by the nail shop due to by customer provided incorrect and/or incomplete information on relevant physical disorders, drug use, work or leisure. Aspects is not responsible for loss, theft or damage to personal property that the customer has taken to the salon.

Damage & Theft

Aspects has the right to claim financial compensation if the customer damages furniture, equipment or products. Aspects always reports theft to the police.

Complaints

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within five working days after discovery in writing or by telephone to the salon. Aspects must give the complainant adequate response within five working days. If a complaint is justified, the salon will perform the as agreed on treatment again, unless this in the meantime has become demonstrably useless and the customer makes this in writing or by telephone.

Conduct

The customer should behave properly in accordance with generally accepted standards. If the customer after repeated warnings continues to expose improper behavior, the nail shop has the right to refuse the customer access to the salon without giving reasons.

Privacy

At Aspects Salon in Wanaka we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. 

Hair and beauty related services:

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.A